1. Introduction

At Glamour urbain, we highly value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase.

2. Information We Collect

We collect various types of personal data to provide you with a smooth shopping experience:

• Contact Information: Name, address, email, phone number, and other contact details.
• Order Information: Details of the products you purchase, billing information, and shipping addresses.
• Payment Information: Securely processed through WooCommerce. We do not store credit card information on our servers.
• Browsing Information: Data about your use of our website, including pages visited, products viewed, and shopping preferences.
• Newsletter Subscription: Email address collected via Mailchimp to send you offers, updates, and product information.

3. How We Use Your Information

We use your personal information for the following purposes:

• Order Processing: To manage your orders, payments, and deliveries.
• Customer Service: To respond to your inquiries and resolve issues related to your purchases.
• Marketing: To send you marketing communications via email if you have opted in to receive them. You can unsubscribe at any time using the link provided in each email.
• Improving User Experience: To personalize your experience on our site and enhance our services.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. We only share your information with trusted partners for the following reasons:

• Payment Processing: WooCommerce for secure payment management.
• Shipping: Shipping services to deliver your orders.
• Marketing: Mailchimp for sending newsletters and promotional campaigns.
• Legal Compliance: If necessary, to comply with laws or respond to legal processes.

5. Data Security

We implement robust security measures to protect your information from unauthorized access, misuse, disclosure, or destruction. We use encryption protocols and firewalls to ensure the security of online transactions.

6. Your Rights

Under Canadian law, you have the right to:

• Access Your Information: Request a copy of the personal data we hold about you.
• Modify Your Information: Correct any inaccurate or incomplete information.
• Delete Your Information: Request the deletion of your personal data, subject to certain legal conditions.
• Withdraw Consent: Withdraw your consent for marketing at any time by using the unsubscribe link in emails or by contacting us directly.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

8. Cookies

Our site uses cookies to enhance your user experience. Cookies are small files stored on your device that help us analyze site usage and customize your experience. You can manage your cookie preferences through your browser settings or our cookie consent banner (generated via Complianz).

9. Changes to the Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with the date of the latest update.

10. Contact Us

For any questions or requests regarding this Privacy Policy, please contact us.